Support & FAQ

Please reference the sections below for information about shipping, returns, caring for your products, and our shipping warranty. If you find your question unanswered, please email us at info@vestaminimal.com and we'll be more than happy to help.

HOW TO COLLECT IN STORE

• Notification: You will receive an email and text message confirmation notification when your order is ready to be collected from the store
• Collecting yourself, you need:

1. (A) Original method of payment, PayPal, or Apple Pay confirmation
2. (B) Confirmation email

SHIPPING POLICIES

We ship worldwide with a reliable network of carriers. Your order will ship promptly within one business day of confirmation, Monday through Friday. 

All products are designed in Italy.

Products may be stored and shipped, subject to availability, at our warehouse locations in: Italy, United States, Japan, China, Germany.

ORDER PROCESSING TIME

Our team processes orders Monday through Friday, with the aim of shipping out orders within one business day of purchase and we will start our production time

For backordered items, please pay special attention to your estimated ship date and kindly note that this date reflects our best efforts to ship your order as soon as possible, but can change subject to external factors and unforeseen delays.

DOMESTIC SHIPPING

Express shipping is free of charge with ground service and arrive within 7-12 business days, depending on where you are located. For expedited delivery, we offer an premium option at checkout that arrives within 2-4 business days. 

At the moment, our next day and 2-day guaranteed delivery service is temporarily suspended because neither UPS or DHL is able to meet those schedules with reliable consistency.

For all services, our daily cutoff time is 12:00pm EST.

Orders placed after 12:00pm EST will be processed on the following business day with the service you selected at checkout.

GLOBAL SHIPPING

We ship worldwide to customers in over 30 countries.

The rate for shipping will be displayed at checkout and is based on both the country and the order/package size.

IMPORT DUTIES

Wherein import duties are charged on a shipment, please note that it is the sole responsibility of the customer to pay those duties and handle all aspects of importation with customs officials.

VESTA CLO does not assist with duty payment or coordinating with the custom's department in the destination country.

Where in a customer chooses not to pay duties or rejects their shipment, please note that the package will be abandoned by the carrier and VESTA CLO cannot offer a refund. 

TRACKING AND DELIVERY

Once your order ships, you will be sent an auto-email containing tracking information.

To track your order,

You can click the tracking link in the shipping confirmation email you received. If you can't find the confirmation emails in your inbox, there's a good chance it is in your spam folder.

Or you can click on the link here: TRACKING MY ORDER.

You also can send us an email at info@vestaminimal.com (with order# & order status) and we'll happily check it for you!

 Why is my order returned to sender or refused?

An order may be returned to sender or refused for one of the following reasons:

- An address is invalid or there is missing information,

- The carrier is unable to deliver your package, or

- The order is refused by the customer at time of delivery.

Please note that we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

SPECIAL SHIPPING INSTRUCTIONS

If you wish to include specific shipping instructions, please email us prior to placing your order, and we will do our best to accommodate those instructions. 

CAN I CANCEL MY ORDER AFTER I'VE PLACED IT?

If you've placed an order with all of our other payment options, there are time limit in which you can cancel your order:

• Standard Delivery & all other delivery options - 60 minutes after completing your order.

RETURNS AND REFUNDS

• Can I return the item?

  Please contact us directly at info@vestaminimal.com (with order# & reason) within 14 days from the date of receiving the item(s).

  Please note that you, as the customer, will bear all return shipping costs unless the original products are defective. For more details, please click here.

  • Please do not return the item(s) to the sender's address .
  • Please note that we will not accept any returns without you contacting us first.

  For return orders it is compulsory for the customer to provide a return tracking number. No returns without a tracking number will be entertained.
  
  Vesta Clo will not collect the return orders from the couriers office. The return order should deliver to the return address provided.

• When will I be refunded?

  A refund will be issued after processing your return, which may take up to 10 working days after receiving your return in our warehouse. After the refund is issued, you will receive a confirmation email detailing your return and refund amount. We will not leave you hanging! Please check the Return Policy for details.

EXCHANGES:

If you would like to make an exchange, we ask that you place a new order for the item you want before returning the original item. This ensures that we have the item in stock and that it will ship immediately. You can then return your original item for a refund in the manner describe above.

LIMITED LIFETIME WARRANTY & PRODUCT CARE

We take exceptional pride in both our craftsmanship and our selection of the finest materials. All products purchased through our website at full price are guaranteed against manufacturer's defect over the useful lifetime of the product. We design these products to serve you for as long as you intend to use them, and it's our pledge that they will. 

But here are three important carve outs that we think are important to make clear from the onset:

-  Bags and shoes not purchased on our website are not covered.

-  Bags and shoes purchased on sale or discount are not covered.

-  Daily wear and tear occurring through normal use is not covered.

WHAT IS NOT COVERED?

Scratches, frays, scrapes, dents, rips, tears, loose threads, stains or discolorations that occur through the normal daily use of the Product and do not impair the functionality of the Product.

Damage that occurs from the improper maintenance, washing, or cleaning of the Product as well as damages that are the result of attempted self-repair.

Replacement of any non-defective pieces in the

VESTA CLO Product (for example, if you purchase Product with multiple parts and only one part is defective, then we will only replace the defective part).

Product sold "on sale" "discounted" "retiring" "final sale" "clearance" “as-is”, “preconditioned”, “reconditioned”, “used”, “sample sale”, “returned”, “previously owned”, or any other similar wording indicating that the Product is not “new” or of “first quality”, or has previously been purchased or used by another consumer, or is being sold at a discount to the full retail price.

Any Product sold by an authorized third party vendor, retailer, store, or website that is not VESTA CLO Likewise, any product sold by an unauthorized party such as re-sellers or second hand dealers.

PRODUCT CARE — LEATHER

We use premium full grain leather to ensure your touch points – the handles, strap, luggage tag – with our products are truly best in class. To care for the leather, we suggest avoiding prolonged exposure to strong sunlight and direct contact with grease, oil and dirt. When cleaning or buffing the leather, please use neutral leather care products that will not stain or dye the leather and do not apply direct heat to the leather.